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Pactly Help Center

Approve a Case

Everything waiting on you sits in one place, and you sign in with your NUS account. There is nothing to install.

Step 1 of 3
1
Open the email

It is titled "Agreement pending your approval" and names everyone on the request. Click Review in Contracting Hub, then sign in with your NUS account.

The approval request email with a Review in Contracting Hub button
2
See what is waiting on you

The Approval Hub lists everything pending, with counts for approved and not approved across the top.

The Approval Hub with status tiles and a list of agreements pending approval
3
Read it, then decide

Summary is the agreement summary written for the decision: the funding table, the contract details, and the case officer notes. Contract is the document itself. Then Approve, or Reject with a reason so the case officer knows what to fix.

An approval request showing the Summary, Contract and Messages tabs with Reply, Reject and Approve buttons
Step 1 of 3

Worth knowing

Section titled “Worth knowing”
  • The case is with you. Where a request has more than one approver, they are asked in turn, so it reached you because the people before you are done.
  • You will be reminded. Anything still pending appears in a digest every Wednesday.
  • Reply is not a decision. Use Reply to ask the case officer a question. The request stays open until you approve or reject it.
  • Rejecting is recoverable. It records Not Approved with your reason and sends the case back to be fixed, then it comes round again.
Section titled “Related”