How to Cancel or Abort a Signature Request

Sometimes you need to cancel a signature request after it’s been sent. Pactly provides two methods depending on your situation: voiding the signature request in the e-signature provider, or aborting the contract entirely.

Use this method when you want to cancel the current signature request but keep the contract active for future actions.

Step 1: Navigate to the contract with the pending signature request.

Step 2: Find the signature request in the contract timeline.

Step 3: Click the Void button to cancel the signature request in the e-signature provider.

Step 4: Confirm the void action.

The signature request will be voided in DocuSign (or your configured e-signature provider), and signatories will no longer be able to sign that request.

Use this method when you want to completely stop work on the contract and cancel all pending actions, including signature requests.

Step 1: Navigate to the contract you want to abort.

Step 2: Click the Abort action from the contract menu.

Step 3: Provide a reason for aborting and confirm.

Step 4: Confirm the abort action.

The contract will be aborted, and any pending signature requests will be automatically voided.

• Abort vs Archive vs Terminate vs Delete
• How to request an e-signature